EMT Practice Test

1. Question Content...

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Question1: A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

Question2: A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

Question3: A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?

Question4: A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?

Question5: A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection. Which of the following should the technician check NEXT?

Question6: A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others.
Which of the following applications should the technician use to assist the user with hiding the file?

Question7: A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

Question8: An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.


Which of the following should be done NEXT?

Question9: A technician needs to configure a computer for a user to work from home so the user can still securely access the user's shared files and corporate email. Which of the following tools would best accomplish this task*?

Question10: A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?

Question11: A technician is investigating options to secure a small office's wireless network. One requirement is to allow automatic log-ins to the network using certificates instead of passwords. Which of the following should the wireless solution have in order to support this feature?

Question12: A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

Question13: A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?

Question14: A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

Question15: A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

Question16: A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see.
Which of the following should a network administrator do to BEST prevent data theft within the call center?

Question17: A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?

Question18: A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully.
The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?

Question19: A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?

Question20: A technician has verified that a user's computer has a virus and the antivirus software is out of date. Which of the following steps should the technician take next?

Question21: A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS. Which of the following should the technician do to apply this license?

Question22: Which of the following could be used to implement secure physical access to a data center?

Question23: A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

Question24: A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

Question25: A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?

Question26: A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities IS the BEST choice for accessing the necessary configuration to complete this goal?

Question27: A user reported that a laptop's screen turns off very quickly after silting for a few moments and is also very dim when not plugged in to an outlet Everything else seems to be functioning normally. Which of the following Windows settings should be configured?

Question28: A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:
crypt32.d11 is missing not found
Which of the following should the technician attempt FIRST?

Question29: Which of the following is used as a password manager in the macOS?

Question30: A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Question31: A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?

Question32: A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?

Question33: A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?

Question34: While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Question35: A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

Question36: A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?

Question37: A hotel's Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:
SRC: 192.168.1.1/secrets.zip Protocol SMB >> DST: 192.168.1.50/capture
The technician analyses the following Windows firewall information:

Which of the following protocols most likely allowed the data theft to occur?

Question38: A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

Question39: A user reports a computer is running slow. Which of the following tools will help a technician identity the issued

Question40: Which of the following command-line tools will delete a directory?

Question41: A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Question42: Which of the following operating systems is considered closed source?

Question43: Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?

Question44: A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?

Question45: A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

Question46: All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?

Question47: Which of the following is a data security standard for protecting credit cards?

Question48: When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Question49: A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

Question50: A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

Question51: A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

Question52: A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?

Question53: Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?

Question54: A user's Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?

Question55: Which of the following is used to explain issues that may occur during a change implementation?

Question56: A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?

Question57: A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware?

Question58: Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.

Question59: An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue?

Question60: A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings. Which of the following Control Panel utilities should the technician use?

Question61: A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?

Question62: A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company's web server to become unavailable to the general public. Which of the following attacks is occurring?

Question63: A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

Question64: A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day. Which of the following is the most likely source?

Question65: Which of the following would allow physical access to a restricted area while maintaining a record of events?

Question66: A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?

Question67: An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

Question68: A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?

Question69: Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90cBcc97fa7c211b767aB
Which of the following BEST describes the purpose of this string?

Question70: A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?

Question71: A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. VT1ich of the following will MOST likely resolve the issue?

Question72: A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

Question73: A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?

Question74: A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?

Question75: A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Question76: Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed first to prevent further damage to the host and other systems?

Question77: Which of the following defines the extent of a change?

Question78: Which of the following macOS features provides the user with a high-level view of all open windows?

Question79: A user's company phone was stolen. Which of the following should a technician do next?

Question80: A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

Question81: A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?

Question82: A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.
Which of the following should a technician do to remediate the issue?

Question83: After a company installed a new SOHO router customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?

Question84: Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?

Question85: A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?

Question86: While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?

Question87: Which of the following is used to generate passcodes necessary to access applications or systems that require an extra layer of security?

Question88: An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

Question89: A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?

Question90: A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?

Question91: An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

Question92: A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Question93: Which of the following is the proper way for a technician to dispose of used printer consumables?

Question94: A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

Question95: A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

Question96: A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?

Question97: An engineer is configuring a new server that requires a bare-metal installation. Which of the following installation methods should the engineer use if installation media is not available on site?

Question98: A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

Question99: A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

Question100: When visiting a particular website, a user receives a message stating, "Your connection is not private." Which of the following describes this issue?

Question101: A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

Question102: A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

Question103: A change advisory board authorized a setting change so a technician is permitted to Implement the change.
The technician successfully implemented the change. Which of the following should be done next?

Question104: Which of the following commands can a technician use to get the MAC address of a Linux distribution?

Question105: A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

Question106: A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

Question107: A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

Question108: A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

Question109: Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

Question110: A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

Question111: A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail.
The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?

Question112: After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

Question113: A technician receives a high-priority ticket about sensitive information collected from an end user's workstation. Which of the following steps should a technician take to preserve the chain of custody for a forensic investigation?

Question114: As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires he following:
. All phishing attempts must be reported.
. Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the
following within the email:
. Classify the emails
. Identify suspicious items, if applicable, in each email
. Select the appropriate resolution

Question115: A salesperson's computer is unable to print any orders on a local printer that is connected to the computer Which of the following tools should the salesperson use to restart the print spooler?

Question116: An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?

Question117: The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

Question118: A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

Question119: An employee using an Apple MacBook is receiving frequent, random pop-up requests from other Apple devices wanting to share photos and videos and asking whether the user would like to accept the request Which of the following configurations should the technician advise the user to change first"?

Question120: A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company. Which of the following has infected the computer?

Question121: A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

Question122: A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?

Question123: A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Question124: Which of the following is a consequence of end-of-lite operating systems?

Question125: A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

Question126: A help desk technician runs the following script: Inventory.py. The technician receives the following error message:
How do you want to Open this file?
Which of the following is the MOST likely reason this script is unable to run?

Question127: A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

Question128: A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

Question129: A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

Question130: A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?

Question131: A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?

Question132: An IT technician is attempting to access a user's workstation on the corporate network but needs more information from the user before an invitation can be sent. Which of the following command-line tools should the technician instruct the user to run?

Question133: Which of the following should be documented to ensure that the change management plan is followed?

Question134: A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

Question135: A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?

Question136: A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?

Question137: Which of the following data is MOST likely to be regulated?

Question138: A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?

Question139: A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?

Question140: A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?

Question141: A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Question142: Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Question143: A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks.
Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Question144: A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

Question145: A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

Question146: A user connected an external hard drive but is unable to see it as a destination to save files. Which of the following tools will allow the drive to be formatted?

Question147: A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?

Question148: Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

Question149: A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?

Question150: A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should the technician do FIRST?

Question151: A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

Question152: A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file. Which of the following should the technician do next to attempt to access the OS file?

Question153: A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Question154: An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the BEST backup approach to use in conjunction with synthetic full backups?

Question155: An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

Question156: A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

Question157: Which of the following commands lists running processes in Linux?

Question158: A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the most efficient way for the technician to complete this task?

Question159: A developer's Type 2 hypervisor is performing inadequately when compiling new source code. Which of the following components should the developer upgrade to improve the hypervisor's performance?

Question160: A company's assets are scanned annually. Which of the following will most likely help the company gain a holistic view of asset cost?

Question161: A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer. In which of the following locations on the customer's desktop should the technician make this configuration?

Question162: Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?

Question163: A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?

Question164: An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?

Question165: A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment?

Question166: Which of the following would typically require the most computing resources from the host computer?

Question167: A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Question168: A technician is troubleshooting a user's PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?

Question169: A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:
"This site cannot be reached."
A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP.
Which of the following needs to be corrected?

Question170: A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

Question171: A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

Question172: A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Question173: A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an error. Which of the following is the best procedure for the technician to use to complete the assignment?

Question174: A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

Question175: Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

Question176: A user connected a laptop to a wireless network and was tricked into providing login credentials for a website.
Which of the following threats was used to carry out the attack?

Question177: A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

Question178: A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

Question179: Which of the following would cause a corporate-owned iOS device to have an Activation Lock issue?

Question180: Which of the following best describes when to use the YUM command in Linux?

Question181: A user is unable to access several documents saved on a work PC. A technician discovers the files were corrupted and must change several system settings within Registry Editor to correct the issue. Which of the following should the technician do before modifying the registry keys?

Question182: A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

Question183: Which of the following protocols supports fast roaming between networks?

Question184: The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?

Question185: A user installed a new application that automatically starts each time the user logs in to a Windows 10 system.
The user does not want this to happen and has asked for this setting to be changed. Which of the following tools would the technician MOST likely use to safely make this change?

Question186: A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

Question187: A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?

Question188: A user requires a drive to be mapped through a Windows command line. Which of the following command-line tools can be utilized to map the drive?

Question189: Which of the following should be used to control security settings on an Android phone in a domain environment?

Question190: A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?

Question191: A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

Question192: A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

Question193: Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and Its files. Which of the following will MOST likely allow all users to access the new folders?

Question194: A user's iPhone was permanently locked after several tailed login attempts. Which of the following will restore access to the device?

Question195: A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?

Question196: Which of the following is command options is used to display hidden files and directories?

Question197: A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

Question198: A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

Question199: A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

Question200: A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

Question201: Which of the following Linux commands would help to identify which directory the user is currently operating in?

Question202: Which of the following Linux commands would be used to install an application?

Question203: A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

Question204: Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?

Question205: A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Question206: A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Question207: A user is unable to access a website, which is widely used across the organization, and receives the following error message:
The security certificate presented by this website has expired or is not yet valid.
The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

Question208: Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

Question209: A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?

Question210: A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?

Question211: A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

Question212: A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?

Question213: Which of the following would most likely be used in a small office environment?

Question214: A developer reports that a workstation's database file extensions have been changed from .db to .enc. The developer is also unable to open the database files manually. Which of the following is the best option for recovering the data?

Question215: A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?

Question216: Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

Question217: A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?

Question218: A technician installs specialized software on a workstation. The technician then attempts to run the software.
The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?

Question219: A user reports that text on the screen is too small. The user would like to make the text larger and easier to see.
Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

Question220: A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

Question221: Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?

Question222: A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

Question223: A user is unable to access files on a work PC after opening a text document. The text document was labeled
"URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Question224: A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

Question225: A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?

Question226: A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

Question227: A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?

Question228: Which of the following Wi-Fi protocols is the MOST secure?

Question229: A large organization is researching proprietary software with vendor support for a multiuser environment.
Which of the following EULA types should be selected?

Question230: Which of the following is a proprietary Cisco AAA protocol?

Question231: A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?

Question232: Which of the following should be used to secure a device from known exploits?

Question233: A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

Question234: A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.
Which of the following security measures should the user take to ensure security and privacy?

Question235: A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

Question236: Which of the following best describes a rollback plan?

Question237: A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?

Question238: A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?

Question239: A user's corporate laptop with proprietary work Information was stolen from a coffee shop. The user togged in to the laptop with a simple password. and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered?